Sales & Refund Policy
Thank you for shopping at Jetsetter Playing Cards. We acknowledge that you have many options in the market and value the fact that you choose to purchase our products. We also want to make sure you are completely satisfied with your purchase.
We understand that sometimes a product may not be what you expected. If for any reason you are not satisfied, please return the product to us within 14 calendar days of receiving your shipment in its original condition for a refund or exchange. If 14 calendar days have gone by since receiving your shipment, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, the product must be unused and in its original condition. The product must also be in the original packaging.
Some products are exempt from being returned such as discounted product, digital downloads, and gift cards.
To complete your return, we require an order confirmation, receipt, or proof of purchase.
Please do not send product back to the manufacturer.
Once your return is received and inspected, we will sent you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed and a credit will automatically be applied to the original method of payment. If you receive a refund for returned product, the cost of return shipping will be deducted from the refund. It may take some time before the refund is posted to the account. Please check with your bank, credit card company, or financial institution for the expected timeframe for a refund to be processed and applied to your account.
We will replace products if they are defective or damaged. If you need to exchange product for the same product, please contact us and we will provide the steps and guide you through the process to exchange the defective or damaged product.
Please note, the time it may take for the exchanged product to arrive, may vary depending on the shipping destination.
RETURN & EXCHANGE SHIPPING POLICY
To process a return or exchange, contact us prior to shipping the product to us. Please ship the product back to the address listed below. We recommend shipping the product with a trackable shipping service by an insured carrier. We are not responsible for the shipping costs or any other costs associated to returning all or part of your order. Shipping costs are non-refundable from the original order or purchase. Please include your order details and contact information within the package. We do not guarantee that we will receive the returned product.
Jetsetter Playing Cards
P.O. Box 2347
Westfield, Massachusetts 01085
We reserve the right to change prices for our products at any time, and to correct pricing errors that may inadvertently occur.
Should we reduce the price on any product within 14 calendar days from the date you receive product, feel free to contact us to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact us within 14 calendar days of the price change. Please note, this excludes limited-time price reductions or discount codes, such as those that occur during special sales events, such as but not limited to Black Friday or Cyber Monday.
ORDER ACCEPTANCE & CONFIRMATION POLICY
We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we will provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.