Sales & Refund Policy
Thank you for shopping at Jetsetter Playing Cards. We acknowledge that you have many options in the market and value the fact that you choose to purchase our products. We also want to make sure you are completely satisfied with your purchase.
We understand that sometimes a product may not be what you expected. If for any reason you are not satisfied, please return the product(s) to us within 14 calendar days of purchase in its original condition for a refund or exchange. If 14 calendar days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, the product(s) must be unused and in the same condition that you received it. The product(s) must also be in the original packaging.
Some products are exempt from being returned such as digital downloads and gift cards. Please review individual product pages to confirm if a specific product is exempt from being returned.
To complete your return, we require an order confirmation, receipt, or proof of purchase.
Please do not send the product(s) back to the manufacturer.
Once your return is received, we will inspect the product(s) and send you an email to notify you that we have received the returned product(s). Additionally, we will notify you of the approval or rejection of the returned product(s).
If the return of the product(s) is approved, we will then process the refund, and a credit will automatically be applied to the original method of payment, within a certain amount of days. It may take some time before the refund is posted to the account. If the refund does not post to the account within 5-7 business days, please contact your bank or credit card provider.
We will replace products if they are defective or damaged. If you need to exchange the product(s) for the same product(s), please contact us and we will provide the steps and guide through the process to exchange the defective or damaged product(s).
Please note, the time it may take for the exchanged product(s) to arrive, may vary depending on the shipping destination.
RETURN & EXCHANGE SHIPPING POLICY
To process a return, please contact us prior to shipping the product(s) to us. You will be responsible for paying the shipping costs associated to returning the product(s). Shipping costs are non-refundable from the original order or purchase. If you receive a refund for the returned product(s), the cost of return shipping will be deducted from the refund.
If you are shipping product(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned product(s).
We reserve the right to change prices for our products at any time, and to correct pricing errors that may inadvertently occur.
Should we reduce the price on any product within 14 calendar days from the date you receive the product(s), feel free to contact us to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact us within 14 calendar days of the price change. Please note, this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
ORDER ACCEPTANCE / CONFIRMATION POLICY
We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.